3D Producer - Customer Success

Posted on:

We are looking for a self-driven, passionate relationship builder and creative mind with the innate ability to solve hard problems. You thrive in a fast-paced environment, collaborating with teams, customers, and leadership.

A 3D production lead who is passionate about changing the future of content creation. You'll be the first customer success/production hire at a fast-growing, venture-backed startup.  You'll be the key driver of onboarding, adoption, and value realization for our enterprise and mid-market customers.  You'll manage multiple creative streams, customer communication, and support. We need a candidate we can trust with our customers and partner teams.  You'll work alongside our sales, product, and art teams to ensure a fantastic and unified customer experience.

Aquifer:

Aquifer, Inc., is based in beautiful Austin, Texas. We are transforming how animated media is made by providing media and entertainment companies a revolutionary software-as-a-service platform to collaboratively create animated stories for social and video platforms.  Aquifer enables non-animator creative teams from marketing, social media, to content to produce original animated media from videos to live streams in minutes by combining 3D art, augmented reality, 3D cloud rendering, and predictive filmmaking techniques in one easy-to-use mobile and web platform. Aquifer is helping to shape the next generation of creators and entertainment. Our customers include Crunchyroll, G2 esports, Blue Studios, and mo

You:

You are equal parts creative and analytical, a true people person who seeks to connect with your team and prospective customers.

You develop and then meet and exceed customer success goals.

You are passionate about Aquifer's vision, strong team players, and capable of effectively navigating through ambiguity and change.

You thrive in fast-paced, highly collaborative environments and love to solve audacious challenges.

You're excited to develop and execute strategies to enable rapid revenue growth in a fast-growing startup.

Location:

Remote / flex

Essential Duties & Responsibilities:

Drive retention and growth among your accounts by understanding their business needs, creative needs, and helping them succeed

Partner with Aquifer's product, art, teams to build and execute customer onboarding plans

Manage workflow across multiple 3D art teams to achieve deliverables for customers brand

Serve as a trusted advisor, becoming an expert in Aquifer ecosystem and products, and be able to recommend customers solutions and services that may add value to their business

Ensure that customers move swiftly through the onboarding process

Maintain and drive communication with customers about their use of the platform, sentiment, and identify opportunities for deepening the relationship

Provide regular status updates on customer progress and onboarding, identifying risks with proposed solutions, and communicate on a regular basis to team and project stakeholders

Review 3D art team's output for alignment to customer needs and requirements

Work with in-house art team to provide feedback on performance of art assets and partners

Required:

Demonstrated track-record of supporting customers of software products or games - you may have held one (or more) of the following titles: Customer Success Manager, Producer, Senior Producer, Art Producer, Art Outsource Manager, Client Outcomes Manager, Technical Account Manager, Onboarding Specialist)

Experience building and maintaining relationships with a portfolio of business customers, while working to mitigate churn an drive engagement

Understanding of the 3D art and animation process, and software and/or game development process

Industry experience (games, software, 3D, VFX)

Capable of delivering persuasive presentations to customers and stakeholders

Experience with managing 3D art and/or animation

Optional but Encouraged:

Experience in a startup environment

Familiarity with customer success metrics

Experience working with SaaS products

Education and Experience:

3-5 years as producer, project manager

Bachelor's Degree preferred, not required

Benefits:

When you work at Aquifer, we provide competitive benefits to make your life better:

- Equity

- Full benefits: medical, dental, vision, 401(K).

- Generous paid time off (PTO): Vacation, sick, and paid holidays

- Generous parental leave policy

- Work from home: Home office equipment and supplies stipend

- A unique culture where you can be yourself

At Aquifer, diversity, equity and inclusion are fundamental to how we grow and operate our business. We’re building a diverse workforce that cultivates and supports all individuals. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ready to start creating?
Talk with our team.

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