How to grow customer engagement with the right animated video

Part two of a three-part series: Animating Your Brand. Discover how some of the world's biggest media, B2B, and consumer brands used animation to grow revenue and customer engagement.

 min. read
March 14, 2021

Utilizing animation to build relevant, durable brands

Animation is a relatively ubiquitous term. The history of animation has spanned over a century; spawning from rudimentary hardware inventions such as a simple flip book to full-scale studios with animators who specialize in 3D production.

Since the 1940s, animation has grown in popularity with young and older audiences alike, due to its unique ability to capture our attention and our empathy.

Here, we will outline the types of animation and examples of brands who have used character-based animation to grow relevance, affinity, and value.

2D Animation

Illustration-based animation where every frame is drawn, created in tools like Toon Boom, Harmony, and TVPaint.

3D Animation

Digital creation using 3D models that are manipulated with computer-generated-graphics, using software such as Maya, Blender, Unreal, Unity, and Aquifer

Motion Graphics

A visual effect technique that involves moving graphic elements like text, logos, and images, often created in After Effects

Stop Motion

Created through manipulation of physical models made from clay or wool with professional-grade animation such as Dragonflame and Stop Motion Studio

Choose the best style for your brand

A lot of it comes down to style choice. 3D animation is extremely flexible and effects can be applied to make it resemble 2D animation.  For your brand, much of the decision will likely come down to style, cost, and flexibility. With 3D, because each model is its distinct entity, you can use just the character or change the environment with minimal work or redesign.  Younger audiences also prefer 3D animation.  Evidence suggests younger audiences prefer the 3D style, which became popular in the late 90s. 

For example, the Cocomelon YouTube empire exploded in 2018, after re-branding and embracing a popular 3D animation style. Just two years after re-branding, Cocomelon became the first YouTube channel to surpass 1 billion weekly views in May of 2020, making it the most subscribed-to YouTube channel in the United States, and third in the world.

Animated characters build brand affinity

As you think about character animation as a central brand strategy, it’s important to note the flexibility that’s inherently delivered. Animation has the ability to transcend audiences, channels, and campaigns. Similar to the name and visual elements of your brand identity, there’s inherent intellectual property (IP) opportunities with using character-based animation. Characters themselves became part of your brand IP. They create durability through character-based engagement with the ability to evolve over time. Unlike their human counterparts, animated characters are free of royalties and rights. They can serve as the glue to integrate above-the-line with below-the-line activities, and when implemented effectively, can also create their own commercial line of business. 

Let’s look at ten top brands who have used character-based animation to grow.

Kool-Aid: Kool-Aid Man

The Kool-Aid man has become an icon of pop culture for decades. Coming to life in the 70s, the Kool-Aid man reached the height of popularity in the 80s. The character-based approach helped Kool-Aid (literally) break-through advertising channels, expand merchandising and revenue opportunities with comics, toys, video games, and more. The character-based approach has had sticking power, helping Kool-Aid maintain relevance for nearly 50 years.

Kellogg’s Frosted Flakes: Tony the Tiger

 “They're grrrrrreat!” A mantra, slogan and catchphrase of Kellogs’ infamous mascot, Tony the Tiger. Tony the Tiger has helped Kellog’s differentiate since the 1950s.

Salesforce: Trailhead Characters

Salesforce has been a leading technology player for over twenty years. As the company grew its offerings and customer base, Salesforce introduced a series of characters to humanize its brand and make technology more approachable and friendly. Characters help underscore value props in a unique, memorable way, helping Salesforce continue its market dominance amidst increasing competition. Meet the full cast of characters:

Aflac: Duck

In 2000 Aflac introduced the Aflac Duck within a TV ad campaign. The Duck has helped the company stand-out for over twenty years. The Duck has been named to the PR News Public Relations Hall of Fame, and has helped Aflac increase brand awareness from 11% to 94%, ranking as one of the most well-known companies in the world. See the Duck’s full history and achievements at:

Charmin: Charmin Bears

In 2000 Charmin launched an animated ad campaign called "Call of Nature," featuring a bear in the woods experiencing the comfort of Charmin bath tissue. The Charmin Bears brand strategy evolved to include a family of bears, helping Charmin differentiate and stand-out for over twenty years. Meet the full family here: 

Mucinex: Mucus

Communicating cold relief took on a new level of differentiation when Mucinex introduced its iconic Mucus character. The irreverent character allowed Mucinex to breakthrough its category and has expanded from brand and advertising to product packaging and more.

Pillsbury: Pillsbury Doughboy 

Poppin' Fresh, or more commonly, the Pillsbury Doughboy, appeared in the 1960s representing a friendly character that would pop out of a can of refrigerated dough. The character-based approach underscored Pillsbury’s product offering, while humanizing the brand. The Doughboy has starred in more than 600 ads for 50 products and has become a cultural icon for more than 60 years.

Planters: Mr. Peanut & Baby Nut

Perhaps one of the longest running characters of all time, Kraft introduced Mr. Peanut as a brand mascot for its Planters peanut products.  Mr Peanut originated from crowdsourced content when schoolboy Antonio Gentile submitted a sketch for the brand icon. The  anthropomorphic peanut lived on for over 100 years until its death in 2020. Check out the full history at

Serta: Sheep

Counting sheep took on a life of its own when Serta unveiled a cast of counting sheep characters to underscore the brand’s product promise. The herd has evolved with each sheep taking on a life of its own. The sheep have expanded brand and engagement opportunities for Serta, helping maintain relevance and continue to drive differentiation. Learn more at

Starkist Tuna: Charlie the Tuna

StarKist unveiled a cartoon mascot, Charlie the Tuna, in the 1960s. Charlie the Tuna has served as a brand character and spokes-tuna for the StarKist brand for over over 60 years. The character has evolved over the years and currently exists in 3D, helping Starkist Tuna maintain relevance and continually expand engagement opportunities with new audiences. See Charlie’s full history at:

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